Helpdesk

- Introduction and ticket creation
- Set up an automatic e-mail system to receive tickets in several languages (V17)
- Configuration of support teams
- Customer assessment
- Creating a ticket using a form
- SLA policy management
- On-site Support / Service link
- Setting up a live chat
- Put labels on your support tickets using the web form
- Invoicing support tickets with timesheets
- Gérer les tickets sans réponse
- De la tâche de projet au ticket d'assistance